I have been asked to go to Klarna's site. They support 60 million consumers worldwide in over 70,000 online stores and are very safe to use Klarna is a payment service provider, from Sweden, who take end-to-end responsibility for your payment. We will assess the items and the credit/debit card used to place the order online will be refunded.įrequently Asked Questions - Pay After Delivery Please note that pierced jewellery cannot be returned due to hygiene reasons. Return all parcels with the despatch note. Keep and include the original packaging with your return. We recommend that you choose 'Recorded Signed For' if you return goods. Please allow 7 days for your parcel to reach us and a further 3-4 days for your card to be refunded. PLEASE CONTACT IF YOU WISH TO SEND BY ANOTHER SERVICE. To return an item(s) please complete the returns form enclosed in your parcel with the correct reason code.Īll items must be returned in their original condition which includes any packaging. If you are returning an item because it is damaged or faulty, Henryka will refund your return postage costs.Īny refund will automatically be issued to the card used to make the original purchase The customer must cover the cost of the postage. Pierced jewellery cannot be returned due to hygiene reasons. If you are not happy with any items in your purchase you can return them within 30 days of the date you received them for a refund. If you have any questions about our returns policy, please contact us via email or call 01432 266538 This only applies for order that were placed after Monday 31st October 2022. If you are not happy with any items in your purchase you can return them until 31 st January 2023 for a refund or exchange.

Orders placed after 1pm on Friday or any time at the weekend will arrive the following Tuesday. Orders placed after 1pm Monday to Friday will arrive in 2 working days. Please note: Delivery lead times are extended over public holidays. When your order has been fulfilled, a tracking number will be sent to you via email or text.ĭeliveries to the Channel Islands and Isle of Man may be subject to delays due to custom checks. All orders are processed within 24-48 hours excluding weekends or holidays.

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